Complaint channel
Whistleblowing Channel
Welcome to our Whistleblowing Channel
Through this channel, you can report any alleged irregularity or act contrary to applicable laws or internal regulations of which you have knowledge.
Principles of the Internal Information System
The management of the internal information system is based on the following principles:
- Compliance with any legal requirement relevant to the submitted report
- Execution of internally defined procedures for this channel
- Implementation of best practices in handling reports
- Taking into account the views and perspectives of interested parties
- Promoting a culture of continuous improvement for the channel
Eligibility to use this channel
This channel is open to all individuals with professional or employment links to this entity, as well as former employees, interns, volunteers, trainees, job applicants participating in selection processes, and personnel of contractors and partners, among others.
Contact Information
In this section, you can find the contact methods to submit a report:
Through our portal at the following link
How reports are managed
In summary, upon receiving a report, the company will conduct an initial evaluation to determine whether it is eligible for processing through this channel. In case of rejection, the whistleblower will be informed. In case of admission, the whistleblower will be notified and an internal investigation will commence. We will inform you about how your case has been managed and resolved within a maximum period of 90 days. During this time, both the whistleblower and the company may exchange information regarding the case. All interested parties will be notified of the final conclusions within the timeframes established by law.
Confidentiality of Communications
All information exchanged between the whistleblower and the entity is confidential, and secure communications are guaranteed throughout the entire process.
External Reports
It is also possible to report misconduct externally to a competent authority (national or regional) authorized to receive and provide information. You can find contact information for each country's competent authority, typically in the external reporting section.
The use of this channel implies acceptance of the privacy policy described below:
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and applicable data protection laws, MANUFACTURAS ALHAMBRA S.L. informs you that the data provided through this form will be processed for the purpose of managing the internal whistleblowing or ethical channel, investigating the facts, and proposing resolution measures. Said data may be transferred to legally authorized third parties solely for the purpose of supporting or advising on the processing and investigation of facts and the proposed resolution. Likewise, data contained in the report may be communicated to competent authorities in cases of criminal or administrative offenses, if applicable. The whistleblower is informed of their obligation regarding the veracity of the provided information. The legal basis legitimizing personal data processing is compliance with a legal obligation. Data will be retained for the time necessary to fulfill the purpose for which it was collected and to determine potential liabilities. Archive and documentation regulations will apply. You may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection, as well as revoke consent, by emailing: Click here to reveal. Documentation proving identity may be required. The maximum response time will be 30 days, extendable by up to 2 months if necessary. In any case, you may lodge a complaint with the relevant Data Protection Agency.