Terms and Conditions

Terms and conditions of sale

Object

The purpose of these General Terms and Conditions (hereinafter, conditions) is to regulate the access and purchase of the products of Manufacturas Alhambra, S.L. (hereinafter, the company) with registered address at C/ Duquesa de Almodóvar, 17, 03830, Muro de Alcoy, Alicante and Tax Identification Code B03016821, by the user, through the page http://alhambraguitarras.com (hereinafter, website) or any other web page to which we may redirect you through a link.

Guarantee

Manufacturas Alhambra, S.L. shall be liable to the consumer for any lack of conformity existing at the time of delivery of the article, provided that it is the responsibility of Manufacturas Alhambra, S.L., as well as for any manufacturing defect for a period of two years from the time of purchase of the article, provided that the consumer keeps the proof of purchase and in accordance with the terms of Royal Decree 1/2007 of 16 November, which approves the general law for the defence of consumers and users and other complementary laws.

Manufacturas Alhambra, S.L. shall not be held responsible, under any circumstances, for those articles that have been altered due to incorrect or negligent use by the user.

Price

The applicable prices are those indicated on the website on the date of the order. The prices that appear detailed in each product and include V.A.T. (Value Added Tax). The amount of the shipping costs is indicated to the customer in a detailed manner at the time of placing the order. Manufacturas Alhambra, S.L. reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update, even on a daily basis, products and prices according to any new developments that may appear.

Availability of products

All orders are subject to product availability. If there are any incidents regarding their supply, or if there are no items left in stock, you will be informed immediately and we will proceed to reimburse you for any amount you may have paid.

How to pay

What payment methods are available?

The payment method allowed on http://alhambraguitarras.com is by credit or debit card, as this is the most widespread and used worldwide. The cards accepted are the most common both nationally and internationally, and include VISA, Master Card.

Payment of the price and shipping costs is made at the end of the purchase process. Once the payment is completed, an email will be sent to the user with the order confirmation.

Are my purchases secure?

Shopping at http://alhambraguitarras.com is not only easy and fast, but also secure. All transactions are encrypted using SSL protocol, so that the payment connection for each purchase is made directly between the user of the bank card and the financial institution itself. In addition to the card details, http://alhambraguitarras.com also assures its users of the confidentiality of the personal data collected on its website.

The user must notify http://alhambraguitarras.com, by e-mail or telephone, of any undue or fraudulent charge on the card used for purchases on the Website, as soon as possible, so that http://alhambraguitarras.com can take the steps it deems appropriate.

Currency and invoice

Purchases are made in euros.

The applicable prices are those indicated on the website on the date of the order. The prices shown in detail for each product include VAT (Value Added Tax). The amount of the shipping costs is indicated to the customer in a detailed way at the time of placing the order. http://alhambraguitarras.com reserves the right to make, at any time and without prior notice, the changes it deems appropriate, being able to update, even daily, products and prices according to the new products that appear.

Delivery time

What are the delivery costs?

The shipping cost will vary depending on the delivery address of the order. Thus, the shipping cost will appear automatically in the user's purchase summary once we have entered the delivery address of the product.
This service is not available in all countries. If this service is not available in your country, please send us an email via the form on our website https://www.alhambraguitarras.com/es/contacto-y-localizacion and we will provide you with a quote.

What are the delivery times?
The delivery time will also depend on the destination of the order, and can vary between 2 - 4 working days for deliveries in the peninsula and 4 - 6 working days for international deliveries unless otherwise indicated in the order process.The maximum period for delivery of products, except in circumstances of force majeure, is thirty (30) calendar days from the date the order is placed.

http://alhambraguitarras.com does not deliver products on Saturdays, Sundays, national, regional and local holidays.
In the event that the customer refuses delivery, the company will not reimburse the amount of the delivery costs, which will be assumed by the customer.


LEGAL NOTICE

Law on Information Society Services and Electronic Commerce (LSSI)

The owner of this website makes available to visitors a series of data that according to Law 34/2002 of 11 July - LSSICE of ‘Services of the Society and Electronic Commerce Information’, are of obligatory availability both to the recipients of the service and to the competent bodies, and therefore may be found below arranged easily, directly and free of charge:
Owner:

Manufacturas Alhambra S.L.
C.I.F.: B-03016821

Address of the company: Duquesa de Almodóvar, 17 - Muro de Alcoy - Alicante, Spain

Postal address: Manufacturas Alhambra S.L., Apdo. de Correos nº63 Muro de Alcoy E-03830 (Alicante) SPAIN

Registered in the Mercantile Register of Alicante, Volume 1236 general, Folio 40, page nº A-3596, 1st inscription.

You can contact the holder by any of the following means:

Contact telephone number Spain: +34 96 553 00 11

E-mail: Click here to display it

General information


This Legal Notice regulates the use of www.alhambraguitarras.com, the website of Manufacturas Alhambra S.L. through which it offers Internet users information about the company and the products it manufactures and markets.


Intellectual and industrial property
The intellectual and industrial property rights over the entire content of this website, including trademarks and distinctive signs, are the exclusive property of Manufacturas Alhambra S.L., except in the case where another owner is expressly indicated. The total or partial reproduction, by any means, of the content of this website is expressly prohibited without express written authorisation.


Responsibility
It is the responsibility of the visitors or users of this website to carefully read the General Conditions of Use that are detailed. The use of or access to this site implies knowledge and full acceptance of each and every one of the legal warnings and general conditions that Manufacturas Alhambra S.L. may establish at any time.

Likewise, the use of certain services that this site may make available to users shall imply the acceptance, without any reservation whatsoever, of the particular conditions, warnings or instructions that Manufacturas Alhambra S.L. may establish at any time of a specific, substitutive or complementary nature to these general conditions.

As a service to our visitors, our website may include hyperlinks to other sites that are not operated or controlled by the Website. Therefore Manufacturas Alhambra S.L. does not guarantee, nor is it responsible for the legality, reliability, usefulness, veracity and currency of the contents of such websites or for their privacy practices. Please, before providing your personal information to these websites outside Manufacturas Alhambra S.L., be aware that their privacy practices may differ from ours.
In the event of the existence of forums, the use of the same or other similar spaces, it must be taken into account that the messages only reflect the opinion of the USER who sends them, who is the only person responsible. Manufacturas Alhambra S.L. shall not be held responsible for the content of the messages sent by the USER.


Conditions of access
In general, access to the contents provided by Manufacturas Alhambra S.L. shall be free of charge and free of charge, and users shall not be required to provide personal data, nor shall they be required to subscribe or make use of keys or passwords, with the exception of restricted access to sections with restricted access for users with passwords, such as registration for support.

When it is necessary to provide personal data in order to contract or request information on a specific service, users shall guarantee their truthfulness, accuracy, authenticity and validity. Manufacturas Alhambra S.L. undertakes to provide such data with the corresponding automated processing in accordance with the nature and purpose of such data, under the terms and conditions set forth in the Privacy Policy.


Terms and conditions of use
The use of the Manufacturas Alhambra S.L. website must comply with the contents of these General Conditions, with any applicable legal provisions and with the requirements of morality and generally accepted good customs, as well as with those of public order.
Unless previously and expressly authorised by Manufacturas Alhambra S.L., users may only make use of the contents and services offered in this Web site for personal use, abstaining from carrying out any act that, directly or indirectly, entails a commercial exploitation of the same.

In any case, users shall use the contents and services provided by Manufacturas Alhambra S.L. in accordance with the law in force, and shall assume the responsibilities that correspond to them for any conduct or activities that, in any way, may be unlawful or harmful to the rights of third parties or that may harm, prevent or limit the use of this website by other users.

Users undertake not to transmit or disseminate through this website messages, images, photographs, software, data or content that:

• in any way contravene or infringe fundamental rights recognised by the legal system.
• induce, incite or promote criminal, denigratory, defamatory, defamatory, violent, discriminatory actions on the grounds of sex, race, religion or ideology, or, in general, are contrary to the law, morality or public order.
• are false, ambiguous, inaccurate, exaggerated, obscene or untimely.
• are protected by any intellectual or industrial property rights belonging to third parties, unless prior and sufficient authorisation has been obtained from their legitimate owner.
• harm or may harm the right to honour, personal privacy, the self-image of third parties or infringe the regulations on the secrecy or confidentiality of communications.
• constitute illicit, misleading or unfair advertising.
• contain viruses, Trojan horses, worms, time bombs or any other material or programme that may damage or alter the operation of computer equipment or systems.

Manufacturas Alhambra S.L. accepts no responsibility for the incorrect use by users of the content of this website, and in turn, reserves the right to take the appropriate legal action to compensate for any damages caused as a consequence of the inappropriate or illegal use of the same. Furthermore, Manufacturas Alhambra S.L. reserves the unilateral right, at any time and without prior notice or justification, to deny access to its website to those users who fail to comply with these General Conditions of Use.


Modification of this legal notice and duration
Manufacturas Alhambra S.L. reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add content and services provided through the same, as well as the way in which they are represented or located on its website.

The validity of the aforementioned conditions will depend on their exposure and they will be in force until they are modified by others duly published.


Minors
www.alhambrasl.com directs its services to users over 18 years of age. Minors under this age are not authorised to use our services and should not, therefore, send us their personal data. We hereby inform you that, should such a circumstance arise, Manufacturas Alhambra S.L. shall not be held responsible for any possible consequences that may arise from failure to comply with the warning established in this clause.



COOKIE POLICY
What are cookies?
Cookies are text or image files that a website can install on the user's computer or device through their browser when they connect to a website. Cookies can be used to collect and store user data while the user is connected in order to provide the requested services, which are not usually kept (session cookies), or to keep user data for other types of future services, which can be kept indefinitely (persistent cookies). Cookies can be first-party or third-party cookies.


Types of cookies
There are several types of cookies:

Technical cookies that facilitate user browsing and the use of the different options or services offered by the website, such as identifying the session, allowing access to certain areas, facilitating orders, purchases, filling in forms, registration, security, facilitating functionalities (videos, social networks, etc.).
Personalisation cookies that allow users to access services according to their preferences (language, browser, configuration, etc.).
Analysis cookies that allow the anonymous analysis of the behaviour of web users and that allow the measurement of user activity and the creation of browsing profiles with the aim of improving websites.
Advertising cookies that allow the management of advertising spaces on the website.
Personalised advertising cookies that allow the management of advertising spaces on the website based on the behaviour and browsing habits of the user, from which their profile is obtained and this fact allows the advertising shown in the user's browser to be personalised.

Cookies used
www.alhambrasl.com only uses technical, personalisation and analysis cookies, both its own and those of third parties. Therefore, when accessing our website, in compliance with article 22 of the Law on Information Society Services, we have requested your consent for their use, which in any case will be installed after a reasonable period of time so that the user has time to decide whether to give their consent or not.


Own Cookies

Cookie

Purpose

Type

Duration

cookieAlert_ cookie

Internal use cookies necessary for the functioning of the display of the website's cookie policy. This technical cookie allows us to know if you have already been shown the cookie policy notice of our Website in order not to show it again.

Performance

4 months

PHPSESSID

This cookie is used by the PHP language to allow SESSION variables to be stored on the web server. This cookie is essential for the functioning of the website.

Performance

Session


Third party cookies
The Web deManufacturas Alhambra S.L.may use third-party services that collect information for statistical purposes, use of the Site by the user and for the provision of other services related to the Website activity and other Internet services.

In particular, this website uses:

Type

Description

Purpose

Third parties and privacy policy

Analytics

Each time a User visits a Service, a tool from an external supplier generates an analytical Cookie in the User's computer. This Cookie, which is only generated during the visit, will be used in future visits to the Services of Manufacturas Alhambra S.L. to anonymously identify the visitor. This website uses analytical cookies from google.com, youtube.com, doubleclick.net, gstatic.com and Google Analytics, all Google services.

Allow anonymous identification of browsing Users through the ‘Cookie’ (identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trend over time. Identify anonymously the most visited and most attractive content for Users. To know whether the User who is accessing the site is new or a repeat visitor. The ‘Cookie’ will never be associated with any personal data that can directly identify you. These Cookies will only be used for statistical purposes that help to optimise and improve the User's experience on the site.

Google Analytics

Vimeo

Google

ShareThis(share on social networks)





Technical

Google's technical cookies allow the correct functioning of its services, such as watching YouTube videos or links to share on different social networks. This website uses technical cookies from google.com, youtube.com, doubleclick.net and gstatic.com and Google Analytics, all Google services.

The correct functioning of third-party services.

Google

Behavioural advertising

Advertising model based on consumer behaviour for which a cookie collects anonymous information on browsing habits.

The purpose is to offer the user advertising in line with their interests.

Google

FaceBook

Twitter

LinkedIn

Change your cookie settings
However, please note that you can enable or disable these cookies by following the instructions of your Internet browser. However, this option of blocking cookies in your browser may not allow you to make full use of all the functionalities of the Website.

Internet Explorer cookie settings
Firefox cookie settings
Google Chrome cookie settings
Safari cookie settings
These browsers are subject to updates or modifications, so we cannot guarantee that they will be fully compliant with your browser version. It may also be that you use another browser not covered by these links, to avoid these mismatches, you can access directly from the options of your browser which is usually found in the Options menu, in the ‘Privacy’ section. (Please consult your browser's help for more information).


Protecting my personal data
Although most Cookies are anonymous and do not allow the User's identity to be deduced or obtained, some of the codes they include are used to identify or individualise the browser on your device, and therefore, in these cases, personal data protection regulations may apply.

Therefore, we inform you that the information obtained through some third-party Cookies may be incorporated into the files of the companies supplying the third-party Cookies indicated in this document, being processed for the purposes indicated in their respective privacy policies, linked from this document.